Privacy Policy
Last Updated: March 15, 2025
At Mylux Nexer, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our investment reporting services. We're committed to transparency and giving you control over your data.
Information We Collect
When you use our platform, we collect different types of information. Some you provide directly, and some we gather automatically through your interactions with our services.
Personal Information You Provide
This includes information you give us when creating an account or using our services:
- Full name and contact details (email address, phone number)
- Business information and company details for corporate accounts
- Financial account information necessary for investment reporting
- Payment information for subscription services
- Communication preferences and account settings
Automatically Collected Information
Our systems automatically collect technical data when you access our platform:
- Device information including IP address, browser type, and operating system
- Usage patterns and interaction data with our reporting tools
- Session duration and feature utilization metrics
- Location data derived from IP addresses
How We Use Your Information
We use your data to provide and improve our investment reporting services. Here's what that looks like in practice.
| Purpose | What This Means |
|---|---|
| Service Delivery | Processing your investment data and generating accurate reports based on your portfolio information |
| Platform Improvement | Analyzing usage patterns to enhance features and develop better reporting tools |
| Communication | Sending account updates, important notifications, and relevant educational content |
| Security | Detecting and preventing unauthorized access or fraudulent activity |
| Legal Compliance | Meeting regulatory requirements under Canadian financial services laws |
We never sell your personal information to third parties. Your investment data remains confidential and is used solely to provide the services you've requested.
Data Protection and Security
Protecting your financial information is our top priority. We implement multiple layers of security to keep your data safe.
Our security measures include industry-standard encryption for data transmission and storage. All sensitive information is encrypted using AES-256 encryption protocols, and our servers are hosted in secure facilities with restricted physical access.
Technical Safeguards
- SSL/TLS encryption for all data transmitted between your device and our servers
- Regular security audits and vulnerability assessments conducted by independent firms
- Multi-factor authentication options for account access
- Automated backup systems with encrypted storage
- Access controls limiting employee access to personal data on a need-to-know basis
Despite these precautions, no system is completely secure. We encourage you to use strong passwords and protect your login credentials.
Information Sharing and Disclosure
We share your information only in specific circumstances, and always with your interests in mind.
Service Providers
We work with trusted third-party companies that help us operate our platform. These include payment processors, cloud hosting services, and customer support tools. All service providers are contractually bound to protect your data and can only use it for the specific purposes we authorize.
Legal Requirements
We may disclose your information when required by Canadian law, court order, or government regulation. This includes compliance with subpoenas or requests from law enforcement agencies when legally compelled to do so.
Business Transfers
If Mylux Nexer is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'll be notified of any such change in ownership or control of your personal data.
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information.
- Access: You can request a copy of the personal information we hold about you at any time
- Correction: You have the right to update or correct inaccurate information in your account
- Deletion: You can request deletion of your personal data, subject to legal retention requirements
- Portability: You can request your data in a structured, commonly used format
- Withdrawal of Consent: You can withdraw consent for certain data processing activities
- Objection: You can object to certain types of data processing, such as marketing communications
To exercise any of these rights, contact us at support@myluxnexer.info. We'll respond to your request within 30 days and verify your identity before processing any data access or deletion requests.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations.
Active account data is retained throughout your subscription period and for seven years after account closure, as required by Canadian financial record-keeping regulations. This ensures we can address any disputes or regulatory inquiries that may arise.
Marketing communications are retained until you unsubscribe or request deletion. Technical logs and analytics data are typically retained for 24 months to help us improve platform security and performance.
When data is no longer needed, we securely delete it using industry-standard methods that prevent recovery or reconstruction.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect usage information.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality and security features
- Performance Cookies: Help us understand how users interact with our reporting tools
- Functionality Cookies: Remember your preferences and settings between sessions
- Analytics Cookies: Provide aggregated data about platform usage and feature adoption
You can control cookie preferences through your browser settings. Keep in mind that disabling certain cookies may affect platform functionality and your ability to access specific features.
International Data Transfers
While we primarily operate within Canada, some of our service providers may process data in other jurisdictions.
When we transfer data outside Canada, we ensure appropriate safeguards are in place through standard contractual clauses or other legally approved mechanisms. All international transfers comply with Canadian privacy laws and maintain the same level of protection you'd expect within Canada.
Your investment data is stored on servers located in Canada, but backup systems may involve facilities in other countries with strong data protection laws.
Children's Privacy
Our investment reporting services are designed for adults and businesses. We don't knowingly collect information from individuals under 18 years of age.
If we discover that we've inadvertently collected personal information from someone under 18, we'll delete that information immediately. Parents or guardians who believe we may have collected information from a minor should contact us right away.
Changes to This Privacy Policy
We update this policy occasionally to reflect changes in our practices or legal requirements.
When we make significant changes, we'll notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.
Questions About Your Privacy?
If you have questions or concerns about how we handle your personal information, we're here to help.
Email us at support@myluxnexer.info
Call us at +1 604-815-3082
Write to us at:
Mylux Nexer
365 Powwow Trail
Kamloops, BC V2H 1H1
Canada